🔄 Returns

Refund & Return Policy

Last Updated: August 30, 2026

1. Quality Guarantee

All products sold by ShubhamEnterprise are manufactured under strict ISO 9001:2015 quality standards. Every batch undergoes rigorous lab testing for purity, active ingredient content, and shelf stability before dispatch.

If you receive a product that does not meet our stated specifications (e.g., TCCA 90 purity levels, active chlorine content), we will provide a full replacement or refund at no additional cost.

2. Eligibility for Returns

Returns are accepted under the following conditions:

• Damaged or Defective Products: Products received in damaged packaging, leaking containers, or with visible defects.
• Wrong Product Delivered: If the product received differs from what was ordered.
• Quality Issues: If the product does not meet the stated purity, concentration, or performance specifications.
• Expired Products: Products received past their stated shelf life.

3. Non-Returnable Items

Due to the chemical nature of our products, the following items cannot be returned:

• Products with broken seals or opened packaging (unless damaged on arrival).
• Products that have been used, mixed, or applied to pool water.
• Custom bulk orders manufactured to specific client requirements.
• Products returned after 7 days from the date of delivery.

4. Return Process

5. Refund Methods & Timelines

• UPI / Wallet Payments: Refund within 2–3 business days to the original payment source.
• Credit / Debit Card: Refund within 5–7 business days to the original card.
• Cash on Delivery (COD): Refund via bank transfer (NEFT/IMPS) within 5–7 business days. Bank details will be collected.

Note: Shipping charges are non-refundable unless the return is due to our error (wrong product, defective item, etc.).

6. Order Cancellation

You may cancel your order under these conditions:

• Before Dispatch: Full refund will be processed. Contact us immediately after placing the order.
• After Dispatch: Cancellation is not possible once the order has been shipped. You may initiate a return after delivery.

7. Damaged During Transit

If your product arrives damaged due to shipping/courier mishandling:

• Take clear photos of the damaged packaging and product immediately upon delivery.
• Report the issue within 24 hours of delivery.
• We will arrange a free replacement or full refund — the return shipping cost will be covered by us.

8. Contact for Returns

To initiate a return or refund request, contact our support team:

• Email: noreply@shubhamenterprise.org
• Phone: +919879479758
• WhatsApp: Available for quick return assistance.

Please include your Order ID, product name, and a clear description of the issue for faster resolution.